Education & Academia / Personal Development / Leadership & Management
Why Every Tough Conversation Has 3 Hidden Layers (Harvard Negotiation Project)
Difficult Conversations: How to Discuss What Matters Most
Based on the book 'Difficult Conversations: How to Discuss What Matters Most' (3rd Edition) by Douglas Stone, Bruce Patton, and Sheila Heen from the Harvard Negotiation Project, this video breaks down the three hidden conversations behind every tough talk: the 'What Happened?' conversation, the 'Feelings' conversation, and the 'Identity' conversation. Learn why avoiding or smoothing over conflict backfires, how to stop blaming and start contributing, and why acknowledging emotions is the only way to move forward. If you've ever left a conversation feeling worse or unresolved, this is for you.
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