Society & Culture / Sociology / Labor Relations & Labor Process
Your Smile Is Not Yours: How Companies Own Your Emotions (The Managed Heart Explained)
Are you paid to smile? In The Managed Heart, sociologist Arlie Russell Hochschild reveals a hidden cost of the service economy: emotional labor. From flight attendants to debt collectors, workers are trained to manipulate their own feelings for profit. This video breaks down the difference between surface acting (faking it) and deep acting (forcing yourself to believe the lie), how companies like Delta Airlines turned Southern hospitality into a corporate script, and why this leads to burnout, alienation, and a crisis of authenticity. Discover why your emotions have become a commodity—and what it costs you.
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